About Us

It is hosted by the national Consumer Association Verein für Konsumenteninformation (VKI). Our mission is to inform and assist consumers in case of a crossborder complaint and to reach an out of court settlement.

Our main office is located at Vienna:

Europäisches Verbraucherzentrum
A-1060 Wien, Mariahilfer Straße 81
Tel: ++ 43 1 588 77 0
Fax: ++ 43 1 588 77 71
E-Mail: info@europakonsument.at

In order to make this service available all over Austria ECC Austria has a branch office in Innsbruck/Tyrol:

Außenstelle Innsbruck
A-6020 Innsbruck, Maximilianstraße 9
Branch Office Innsbruck
Tel: ++43 512 58 68 78
Fax: ++43 512 56 33 22
E-Mail: europainfo.tirol@vki-tirol.at

Media relations
If you are a journalist and need further informationn concerning a crossborder consumer topic please contact our press-officer, Ms Andrea Morwawetz.
E-Mail: amorawetz@europakonsument.at