UEFA EURO 2012
Consumer Tips for fans
EU Commissioner for Health and Consumer Policy, John Dalli and UEFA President, Michel Platini launch an EU–UEFA consumer information campaign to advise fans travelling to the EURO 2012 Championship.
Special webiste for fans
A special website accessible from the UEFA Euro 2012 homepage, and from many other websites - including those of the European Consumer Centres - offers tips on how best to prepare your trip and what to do if you have consumer problems when in (or back from) Poland.
Online advice
The Europe Direct Contact Centre services will answer any on-line query on general EU consumer rights in 23 languages.
Popular questions on consumer rights range from what you are entitled to if your flight is cancelled, to what you should do if a product you buy is faulty, if you have to go to a medical service or what document you need to travel to Ukraine.
The Infoline 0048 228 27 54 74
The consumer Infoline will be open from 1 June to 31 July 2012 to answer any consumer questions that fans might have when they are in Poland. It will be operated by the Polish Consumer Federation (Federacja Konsumentów), with the funding of the Office of Competition and Consumer Protection in Poland and the European Commission. It will give legal advice on how to resolve concrete cases in Poland.
- Free Consumer Infoline : 800 007 707 (when you call from a Polish fixed-line phone or mobile phone with Polish operators)
- Consumer Infoline +48 228 27 5474 (when you call from a mobile phone with foreign operators. Normal charges apply, including roaming)
Need more information?
The EU-UEFA campaign is being run with the support of the network of 29 European Consumer Centres (ECC-Net). The ECC-Net can provide advice to fans on consumer issues before they leave and provide additional support – contacting companies or following complaints – once fans get back home.
While there is an ECC in every EU country, plus Norway and Iceland, there is no ECC in Ukraine. However, Consular protection is now available for any serious issue for EU citizens travelling outside of the EU from the consulate of their country of nationality or of any other EU country.
Background: UEFA EURO 2012
The “EURO” is UEFA’s European Football Championship, which takes place every four years. UEFA EURO 2012 will take place in Poland and Ukraine, the joint hosts. Up to 4 million football fans are expected to travel to the tournament and watch the matches both in the stadiums and on large screens in specially-designed fan zones.
The opening match will take place on 8 June in Warsaw. The final is scheduled on 1 July in Kiev. Eight cities across the two countries will host the event.
A total of 16 teams will participate in the tournament, divided equally into four groups of four teams.
- Group A: Poland, Greece, Russia and Czech Republic
- Group B: Netherlands, Denmark, Germany and Portuga
- Group C: Spain, Italy, Republic of Ireland and Croatia
- Group D: Ukraine, Sweden, France and England.
On the UEFA-webite you can find information on the EURO 2012 tournament.
Vienna/Brussels, 01.06.2012